SWK Rewards & SWK Subscriptions Questions
Unsubscribing from Communications
Promo & Discount Terms
Accessibility
Cooking Questions
- How do you adjust the baking directions for high-altitude baking?
- How can I find a recipe for a specific product that I already have?
- One of your recipes online calls for a specific flavor jam, but I only have a different one – can I substitute it?
- Can I bake cupcakes with your cake mixes?
- What are the best uses for your products?
- I followed all of the directions on the mix, but it didn’t turn out right! What did I do wrong?
Cooking School Questions
Product Questions
- Can I swap out my jam, jelly or marmalade when ordering a minimum quantity of two?
- I would love to carry your products in my retail store – how would I go about becoming a wholesale customer?
- What happened to my favorite product? Did you discontinue it?
- I don't live in the US. Where can I find your products?
- Are your products gluten-free?
- Are your products organic?
Questions About Stonewall Kitchen
- I am having website/technical issues. Who do I contact?
- I don’t live near a company store – where else can I purchase your products?
- Where are your stores located?
- How do I sign up for text notifications from Stonewall Kitchen Family of Brands?
- Do you have a gift registry?
- I want to work for Stonewall Kitchen! Where can I find your current openings?
Catalog Questions
Shipping & Delivery Questions
- Do you offer any free shipping programs?
- How will my gift be packaged?
- Will I receive shipping information once my order has shipped?
- Can I ship to a PO Box?
- Will my order come all in one box?
- Can you provide me with an exact delivery date?
Ordering with Stonewall Kitchen
- Why have I not received my order confirmation yet?
- How can I place a tax-exempt order as a business or organization?
- How do I make a return or exchange?
- Is pricing online the same as it is in-store?
- Do you offer wedding favors?
- Do you have a corporate gift program?